August 2, 2023 August 2, 2023From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years laterThe experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312 […]
July 27, 2023 July 27, 2023101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model101Caffè, a leader in the coffee and beverage market, is the first franchising food company […]
July 13, 2023 July 13, 2023Experiential training for junior staff on welcoming and taking care of customersIn June we met with 70 junior staff members Rinascente Roma Tritone Store for a […]
May 17, 2023 May 17, 2023Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.⏳ It has been 6 years since the publication of #UNI11312, and today we find […]
April 14, 2023 April 14, 2023Acquedotto Pugliese adopts the Mystery Coaching® modelWe are delighted to share the experience of the Mystery Coaching® project carried out in […]