Specialists in strategy consulting for dealing with change
We have across-the-board experience from small and medium-sized enterprises to multinationals.
In response to specific needs, the solutions we propose are a combination of the skills within the team and our knowledge of the sector and contexts in which the client operates.
MyNoiLab relies on an extensive Italy-wide network of qualified professionals with certified skills.
All professionals operate in accordance with Law No. 4 of 14/01/13 and refer to the Codes of Ethics of the Associations to which they belong.
Years of experience
Experience in Consulting, Coaching, Training, Quality of Service and Hospitality
The first female employees became part of the company structure in 2020
Company composed of young women under 35
Founder and Sole Director
For more than 10 years, she has supported a number of important clients at Board level with strategic management consulting oriented towards “doing quality business”.
She is Head of Institutional Relations and Past President of the Mystery Auditing Italia Association (www.mysteryauditingitalia.org), which she helped found in 2015 with the Italian standardisation project on undercover audit methodology.
Since 2022 she has been appointed Councillor of the Milan-Monza-Lodi-Brianza Chamber of Commerce on behalf of ASSEPRIM, National Federation of Professional Services to Enterprises, where she has been a member of the Executive Board since 2015, working in the Market Research, Human Resources and Consulting Committees.
She has been designing and implementing Undercover Audits since 1991 and registered the Mystery Coaching® brand in 2010. She is the Scheme Contact Person on Mystery Audits for the AICQ SICEV Professional Register for which she is a Trainer and Assessor for certification examinations. She is a speaker for the UNI 11312 standard and coordinator of the UNI/CT 016/GL 37 ‘Audit’ Working Group since 2015.
Over the years, she has specialised as a Coach in Team/Group Coaching activities. As an ICF (International Coaching Federation) Professional Certified Coach, she has delivered more than 2500 hours of coaching to Entrepreneurs, Managers and Groups.
She holds certifications in the following skills assessment tools: Kathryn McEwen’s Resilience at Work (R@W) , Eckerd College’s Conflict Dynamic Profile (CDP), Eckerd College’s Entrepreneurial Mindset Profile (EMP) and PSY Jca’s Emotional Intelligence (EI).
Always mindful of social issues, Susanna has gained significant experience in the field of associations, including in positions of responsibility. Since 2010, she has been a social evaluator for Banca Etica and in 2015 was appointed as EXPO Guide on behalf of Fondazione Triulza.
Chief Operating Officer
A Professional Coach in the process of certification with ICF (International Coaching Federation), she is certified as a Mystery Auditor Coordinator enrolled in the AICQ SICEV Professional Register.
Since 2014, she has been a Lecturer in Mystery Auditor qualification courses and has participated as a Technical Expert in GL37 for the UNI 11312 standard.
Head of Mystery Coaching®
Mystery Auditor Certified Coordinator registered in the AICQ SICEV Professional Register and Founding Member in 2015 of the Mystery Auditing Italia Association, where she serves as Treasurer.
Her skills centre around the areas of marketing, statistics, management control, design and coordination of complex processes related to undercover auditing.