April 10, 2024

Who moved my management? Undercover Boss and the challenges of complex organizations

“Undercover Boss”, the UK-made show, has returned to Italian TVs, sparking debates among TV critics, […]
February 2, 2024

The 2024 Management Team

For 2024, we’re playing a winning hand! Geared up to embrace change – including our […]
September 26, 2023

MyNoiLab exclusive partner in Italy for Click

August 2, 2023

From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years later

The experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312 […]
July 27, 2023

101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model

101Caffè, a leader in the coffee and beverage market, is the first franchising food company […]
July 13, 2023

Experiential training for junior staff on welcoming and taking care of customers

In June we met with 70 junior staff members Rinascente Roma Tritone Store for a […]
July 10, 2023

Ecojulia, a strategic and organizational consultancy project for the renewable energy sector

Providing #StrategicConsulting for a company involved in renewable energy in a region like Friuli has […]
May 17, 2023

Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.

⏳ It has been 6 years since the publication of #UNI11312, and today we find […]
April 14, 2023

Acquedotto Pugliese adopts the Mystery Coaching® model

We are delighted to share the experience of the Mystery Coaching® project carried out in […]
September 30, 2022

Susanna Gonnella appointed Councillor of the Milan – Monza Brianza – Lodi Chamber of Commerce

Congratulations to our CEO Susanna Gonnella on receiving her official appointment as Councillor of the […]
September 15, 2022

Can team coaching be done while walking?

We wondered if we could do team coaching in a special and original way: while […]
May 26, 2022

UNI11312 – Part 2 standard published

After a long, sometimes uphill journey, together with our colleagues from GL37 at UNI Ente […]