How we help you

We develop
roles and skills

ASSESSMENT AND MAPPING OF ROLES AND SKILLS

We create tailored development plans based on profiling of the organisation with skills assessments, individual assessments and role mapping. We use professional questionnaires validated by the most prestigious international universities, and on which we are certified

EMP assessment
entrepreneurial mindset

CDP assessment
conflict management

R@W assessment
workplace resilience

EI assessment
emotional intelligence

Role mapping and skills assessment

TRAINING ACADEMY FOR MANAGERS AND TEAMS

We design training courses for the development of interpersonal and managerial skills based on people’s role and growth plan.
We deliver professional qualification courses for the design of undercover audits certified by AICQ SICEV (click here to learn more) and with the support of the Mystery Auditing Italia Association

Interpersonal skills training

Emotional intelligence workshop

Entrepreneurship workshop

Manager Coach training course

Mystery audit design courses

SALES DEVELOPMENT
PROGRAM

We create sales force development programmes that cover the whole ‘professional sales’ cycle: Prospecting, Contact and Value Proposition, Negotiation, and Post-Sales. In Mystery Coaching® projects, following the analysis of the provided service, we develop customs consulting skills development plans

Sales Performance Assessment

Executive Sales Academy for Sellers and Managers

Development of emotional intelligence for Sales

Consulting skills training

Training on customer service models

Discover the results you can achieve

Measure the effectiveness of provided training with the TRAINING CYCLE ASSESSMENT model

Case Study

Leggi

Back to store: the design of a new customer experience applying the MYSTERY COACHING® model

Case Study

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