How we help you

Our
Strategic Consultancy

We analyse the organisation in order to improve the system

STRATEGIC ANALYSIS
AND MANAGEMENT CONSULTING

We carry out a reading of your internal context by identifying critical areas of the organisation. We evaluate risks and development opportunities, and finally we map the well-being of people and the corporate climate

PROCESSES AND ROLES
MAPPING AND REDESIGN

In addition to the organizational analysis, we focus on the functions and roles in the Company. We identify overlaps, unsupervised roles, organizational development opportunities starting from a, custom built, balance sheet of expertise

SERVICE MODELS
ANALYSIS AND DESIGN
With our Mystery Coaching® brand, we support you in building or redefining the customer service model consistent with your strategic direction

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We detect internal performance and customer perspective

STRATEGIC AND INTEGRATED
DATA MANAGEMENT
We support Managers, HR and Sales Directors in understanding and connecting data coming from internal or external surveys, putting at your disposal our twenty years of experience in market research and organizational analysis

CREATION AND MEASUREMENT OF PERFORMANCE INDICATORS
We build process KPIs to measure the internal functioning of the organization and performance indicators to evaluate how sales and customer relationship models are applied. In this way we encourage the development of data culture within the Company

MONITORING AND DEVELOPMENT
OF THE SERVICE PROVIDED TO THE CUSTOMER
We specialise in the Mystery Audit (Mystery Shopping, Calling, Guest, etc.), a method of investigating the level of service at the exact moment it is delivered. With our Mystery Coaching® brand, we create sales force and management development plans based on the results

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We develop
roles and skills

ASSESSMENT AND MAPPING
OF ROLES AND SKILLS
We create skills assessments, individual assessments and role mapping using certified tools: CDP® (conflict management), EMP® (entrepreneurial mindset), R@W® (workplace resilience)

TRAINING ACADEMY
FOR MANAGERS AND TEAMS
We design training courses for skills development based on people's role and growth plan. Our specialties are relational and managerial skills.
We deliver professional qualification courses for undercover audit design recognised by AICQ SICEV and with the support of the Mystery Auditing Italia Association

SALES DEVELOPMENT PROGRAM
FOR SELLERS AND MANAGERS
We create advanced skills development programmes for the sales force and train them to the proper application of customer service models.

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We guide the organisation through growth and change

MANAGEMENT CONSULTING
ON HUMAN RESOURCES
We work alongside Entrepreneurs and HR to build cultural change projects, professional and managerial growth paths, corporate reorganization strategies, hiring new resources, workforce review and team building

EXECUTIVE AND BUSINESS COACHING
FOR MANAGEMENT GROWTH

We design and implement, with financed training, corporate coaching courses, on-the-job coaching to train the management of conflicts and negotiation, the entrepreneurial mindset and the ability to manage teams or complex projects