How we help you

We detect internal performance and customer perspective

STRATEGIC AND INTEGRATED DATA MANAGEMENT

We support Managers, HR and Sales Directors in understanding and connecting data /> coming from internal or external surveys, putting at your disposal our twenty years of experience in market research and organizational analysis. We support companies in connecting data across the board

Organisational process analysis

Aggregate data processing

Group/Team Coaching on data according to the Mystery Coaching® model

CREATION AND MEASUREMENT OF PERFORMANCE INDICATORS

We build process KPIs to measure the internal functioning of the organization and performance indicators to evaluate how sales and customer relationship models are applied, fostering the development of data culture and measurement within the company

Process and result KPIs codification

Design of performance indicators for sales

Monitoring of indicators with benchmarking

MONITORING AND DEVELOPMENT OF THE SERVICE PROVIDED TO THE CUSTOMER

We are expert in Mystery Audit (Mystery Shopping, Calling, Guest, etc.), a method of investigating the level of service at the exact moment it is provided. With our brand Mystery Coaching®, starting from the observed behaviours we create sales force and management development plans.

Mystery Audit (client, shopping, calling, ominchannel) to measure the quality of the service provided

Mystery Coaching® with a focus on sales force and management development

Discover the results you can achieve

Interview with Eleonora Nardini – People and Communities Country Lead, CISCO

Testimonials

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Measure the effectiveness of provided training with the TRAINING CYCLE ASSESSMENT model

Case Study

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