How we help you

We analyse the organisation
in order to change the system

STRATEGIC ANALYSIS AND MANAGEMENT CONSULTING

We give you an insight into the internal context, the organization’s critical areas, with a risk analysis and a mapping of the well-being of staff and the climate

Analysis of context, risks and opportunities

Work-related stress analysis

Corporate climate mapping

MAPPING AND REDESIGN OF PROCESSES AND ROLES

In addition to process and organisational analysis, we identify overlaps, unsupervised roles and organizational development opportunities based on a skills assessment

Process mapping

Role mapping

Skills Assessment

ANALYSIS AND DESIGN OF SERVICE MODELS

With our Mystery Coaching® brand we support you in building or redefining a customer service model in line with your strategic and commercial direction

Analysis of the applied service model

Market benchmarking with competitors

Omnichannel system mapping

Discover the results you can achieve

Interview with Eleonora Nardini – People and Communities Country Lead, CISCO

Testimonials

Leggi

Measure the effectiveness of provided training with the TRAINING CYCLE ASSESSMENT model

Case Study

Leggi

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