September 30, 2024 September 30, 2024AKG and MyNoiLab partnership is bornStrategic collaboration to drive organizational transformation We are pleased to announce the new partnership between […]
April 10, 2024 April 10, 2024Who moved my management? Undercover Boss and the challenges of complex organizations“Undercover Boss”, the UK-made show, has returned to Italian TVs, sparking debates among TV critics, […]
February 2, 2024 February 2, 2024The 2024 Management TeamFor 2024, we’re playing a winning hand! Geared up to embrace change – including our […]
September 26, 2023 September 26, 2023MyNoiLab exclusive partner in Italy for ClickMyNoiLab EXCLUSIVE PARTNER IN ITALY FOR CLICK THE APP THAT TRANSFORMS COACHING ACTIVITIES MONITORS EMPLOYEE […]
August 2, 2023 August 2, 2023From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years laterThe experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312 […]
July 27, 2023 July 27, 2023101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model101Caffè, a leader in the coffee and beverage market, is the first franchising food company […]
July 13, 2023 July 13, 2023Experiential training for junior staff on welcoming and taking care of customersIn June we met with 70 junior staff members Rinascente Roma Tritone Store for a […]
July 10, 2023 July 10, 2023Ecojulia, a strategic and organizational consultancy project for the renewable energy sectorProviding #StrategicConsulting for a company involved in renewable energy in a region like Friuli has […]
May 17, 2023 May 17, 2023Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.⏳ It has been 6 years since the publication of #UNI11312, and today we find […]
April 14, 2023 April 14, 2023Acquedotto Pugliese adopts the Mystery Coaching® modelWe are delighted to share the experience of the Mystery Coaching® project carried out in […]
September 30, 2022 September 30, 2022Susanna Gonnella appointed Councillor of the Milan – Monza Brianza – Lodi Chamber of CommerceCongratulations to our CEO Susanna Gonnella on receiving her official appointment as Councillor of the […]
May 26, 2022 May 26, 2022UNI11312 – Part 2 standard publishedAfter a long, sometimes uphill journey, together with our colleagues from GL37 at UNI Ente […]