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  • Enable your Change
    • Change the way you engage people
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  • Enable your Change
    • Change the way you engage people
    • Manage risks, uncertainty and complexity
    • Fuel innovation and intuition
    • Take an informed approach to data analysis and use
    • Develop knowledge and skills
  • How we help you
    • We analyse the organisation in order to improve the system
    • We develop roles and skills
    • We detect internal performance and customer perspective
    • We guide the organisation through growth and change
  • Results you can achieve
    • Case Studies
    • Our projects’ ROI
    • What clients say
  • Our way of being you
    • Team
    • Vision, Values and Quality
    • Story
    • Our Partnerships
    • Our commitment to the profession
  • English
    • Italian
Up to 20% off patio Shop now
Up to 60% off summer footwear See more
  • Enable your Change
    • Change the way you engage people
    • Manage risks, uncertainty and complexity
    • Fuel innovation and intuition
    • Take an informed approach to data analysis and use
    • Develop knowledge and skills
  • How we help you
    • We analyse the organisation in order to improve the system
    • We develop roles and skills
    • We detect internal performance and customer perspective
    • We guide the organisation through growth and change
  • Results you can achieve
    • Case Studies
    • Our projects’ ROI
    • What clients say
  • Our way of being you
    • Team
    • Vision, Values and Quality
    • Story
    • Our Partnerships
    • Our commitment to the profession
  • English
    • Italian
✕
  • Enable your Change
    • Manage risks, uncertainty and complexity
    • Fuel innovation and intuition
    • Take an informed approach to data analysis and use
    • Develop knowledge and skills
  • How we help you
    • We analyse the organisation in order to improve the system
    • We develop roles and skills
    • We detect internal performance and customer perspective
    • We guide the organisation through growth and change
  • Results you can achieve
    • Case Studies
    • Our projects’ ROI
    • What clients say
  • Our way of being you
    • Team
    • Vision, Values and Quality
    • Story
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    • Our commitment to the profession
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  • Observatory
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  • Enable your Change
    • Change the way you engage people
    • Manage risks, uncertainty and complexity
    • Fuel innovation and intuition
    • Take an informed approach to data analysis and use
    • Develop knowledge and skills
  • How we help you
    • We analyse the organisation in order to improve the system
    • We develop roles and skills
    • We detect internal performance and customer perspective
    • We guide the organisation through growth and change
  • Results you can achieve
    • Case Studies
    • Our projects’ ROI
    • What clients say
  • Our way of being you
    • Team
    • Vision, Values and Quality
    • Story
    • Our Partnerships
    • Our commitment to the profession
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September 30, 2024
Partnership-AKG-MyNoiLab
September 30, 2024

AKG and MyNoiLab partnership is born

Strategic collaboration to drive organizational transformation We are pleased to announce the new partnership between […]
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April 10, 2024
Boss in Incognito
April 10, 2024

Who moved my management? Undercover Boss and the challenges of complex organizations

“Undercover Boss”, the UK-made show, has returned to Italian TVs, sparking debates among TV critics, […]
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February 2, 2024
MyNoiLab 2024
February 2, 2024

The 2024 Management Team

For 2024, we’re playing a winning hand! Geared up to embrace change – including our […]
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September 26, 2023
September 26, 2023

MyNoiLab exclusive partner in Italy for Click

MyNoiLab EXCLUSIVE PARTNER IN ITALY FOR CLICK THE APP THAT TRANSFORMS COACHING ACTIVITIES MONITORS EMPLOYEE […]
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August 2, 2023
August 2, 2023

From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years later

The experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312 […]
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July 27, 2023
July 27, 2023

101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model

101Caffè, a leader in the coffee and beverage market, is the first franchising food company […]
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July 13, 2023
July 13, 2023

Experiential training for junior staff on welcoming and taking care of customers

In June we met with 70 junior staff members Rinascente Roma Tritone Store for a […]
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July 10, 2023
July 10, 2023

Ecojulia, a strategic and organizational consultancy project for the renewable energy sector

Providing #StrategicConsulting for a company involved in renewable energy in a region like Friuli has […]
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May 17, 2023
May 17, 2023

Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.

⏳ It has been 6 years since the publication of #UNI11312, and today we find […]
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April 14, 2023
April 14, 2023

Acquedotto Pugliese adopts the Mystery Coaching® model

We are delighted to share the experience of the Mystery Coaching® project carried out in […]
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September 30, 2022
September 30, 2022

Susanna Gonnella appointed Councillor of the Milan – Monza Brianza – Lodi Chamber of Commerce

Congratulations to our CEO Susanna Gonnella on receiving her official appointment as Councillor of the […]
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May 26, 2022
May 26, 2022

UNI11312 – Part 2 standard published

After a long, sometimes uphill journey, together with our colleagues from GL37 at UNI Ente […]
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MyNoiLab SRL

Enable your change
Via Ariberto 31 - 20123 Milan (Italy)

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ISO 9001:2015 Certification

Since 2011, our Quality Management System has been certified according to the 9001 standard for the design and provision of services of: strategic consultancy for organizational development, individual and group coaching, training on soft skills, Mystery Audits.

Observatory

Here you will find articles, interviews and insights on our activities and on the key issues of change management and development in companies

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