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Enable your Change
Change the way you engage people
Manage risks, uncertainty and complexity
Fuel innovation and intuition
Take an informed approach to data analysis and use
Develop knowledge and skills
How we help you
We analyse the organisation in order to improve the system
We develop roles and skills
We detect internal performance and customer perspective
We guide the organisation through growth and change
Results you can achieve
Case Studies
Our projects’ ROI
What clients say
Our way of being you
Team
Story
Our values, mission and vision
Our network
Our commitment to the profession
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101 Caffè
Acquedotto Pugliese
AQP
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ecojulia
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M.A.S.
Milano-Cortina
MyNoiLab
Mystery Audit
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Rinascente
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Redazione
marcello
marcello peluso
Paolo Cardinale
August 2, 2023
August 2, 2023
From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years later
The experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312
[…]
July 27, 2023
July 27, 2023
101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model
101Caffè, a leader in the coffee and beverage market, is the first franchising food company
[…]
July 13, 2023
July 13, 2023
Experiential training for junior staff on welcoming and taking care of customers
In June we met with 70 junior staff members Rinascente Roma Tritone Store for a
[…]
July 10, 2023
July 10, 2023
Ecojulia, a strategic and organizational consultancy project for the renewable energy sector
Providing #StrategicConsulting for a company involved in renewable energy in a region like Friuli has
[…]
May 17, 2023
May 17, 2023
Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.
⏳ It has been 6 years since the publication of #UNI11312, and today we find
[…]
April 14, 2023
April 14, 2023
Acquedotto Pugliese adopts the Mystery Coaching® model
We are delighted to share the experience of the Mystery Coaching® project carried out in
[…]