August 2, 2023

From Turin to Milan-Cortina, the challenges of the Guest Experience twenty years later

The experience of the #WinterOlympics in Turin 2006 teaches us how the MysteryGuest and the UNI 11312 […]
July 27, 2023

101 Caffè, the first Food Franchising company to adopt the Mystery Audit Score model

101Caffè, a leader in the coffee and beverage market, is the first franchising food company […]
July 13, 2023

Experiential training for junior staff on welcoming and taking care of customers

In June we met with 70 junior staff members Rinascente Roma Tritone Store for a […]
July 10, 2023

Ecojulia, a strategic and organizational consultancy project for the renewable energy sector

Providing #StrategicConsulting for a company involved in renewable energy in a region like Friuli has […]
May 17, 2023

Marzia Monacelli, appointed as the new Standard Reporter and Coordinator of GL37 at UNI.

⏳ It has been 6 years since the publication of #UNI11312, and today we find […]
April 14, 2023

Acquedotto Pugliese adopts the Mystery Coaching® model

We are delighted to share the experience of the Mystery Coaching® project carried out in […]