Enable your change

Take an informed approach
to data analysis and use

Do you also look at your company's numbers in their hidden side?

Do you have a constantly updated dashboard with your business data?

What are the main attention signals that trigger your decisions?

Monitor customer relations

Understand omnichannel needs

Correlate data and develop winning strategies

Analyse the internal context and measure the corporate climate

Check up on your sales force

Develop targeted organisational development plans

How we help you

1STRATEGIC ANALYSIS AND MANAGEMENT CONSULTING

We give you an insight into the internal context, the organisation’s critical areas, staff well-being and the corporate climate
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2ANALYSIS AND DESIGN OF SERVICE MODELS

With our Mystery Coaching® brand we support you in building or redefining a customer service model in line with your strategic and commercial direction
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3ASSESSMENT AND MAPPING OF ROLES AND SKILLS

We create tailored development plans based on profiling of the organisation with skills assessments, individual assessments and role mapping. We use scientifically validated tools on which we are certified by international bodies (CDP® Conflict Management and Negotiation – EMP® Entrepreneurial Mindset EI ® Emotional Intelligence – R@W® Workplace resilience)
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4STRATEGIC AND INTEGRATED DATA MANAGEMENT

WWe support Managers, HR and Sales Directors in understanding and connecting data coming from internal or external surveys, putting at your disposal our twenty years of experience in market research and organizational analysis
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5CREATION AND MEASUREMENT OF PERFORMANCE INDICATORS

We build process KPIs to measure the internal functioning of the organisation and performance indicators to evaluate how sales and customer relationship models are applied
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6MONITORING AND DEVELOPMENT OF THE SERVICE PROVIDED TO THE CUSTOMER

We are expert in Mystery Audit activities (more commonly known as Mystery Client or Mystery Shopping), a method for detecting the level of service at the exact moment it is provided. With our Mystery Coaching® brand, starting with the results of the undercover audit, we create effective sales force and management development plans by monitoring changes over time
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